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How We Handle Your Personal Information

When you create an account with khelalive, you share details like your name, mobile number and payment credentials.

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Reach Us About Your Data

Have a question about what we store or want to exercise a data right? Here are the paths to our privacy-related support. Each channel can handle deletion requests, data export queries and correction of inaccurate records linked to your account.

Team online

Live Chat

Open live chat from any page on your mobile or desktop browser. Our agents can pull up your data record in real time and walk you through correction or deletion steps while you wait.

Email Support

Send your request to our support email with your registered mobile number in the subject line. We aim to acknowledge data-related emails within one business day and resolve them promptly after identity verification.

Account Settings

Inside your account dashboard, the privacy tab lets you download a summary of stored personal data, update contact details, or submit a formal deletion request without needing to speak to anyone.

What We Collect and Why

khelalive Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We gather personal data at several points during your time with us. During registration you provide your full name, date of birth, email address and mobile number. When you deposit through bKash, Nagad or Rocket, your transaction reference, wallet ID and amount are logged against your

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account. If you contact our support team via live chat or email, that conversation is stored alongside your account record so we can resolve follow-up queries faster. We also collect device data — your browser type, screen resolution, IP address and operating system — to keep
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sessions secure and detect unauthorised access attempts. Cookie identifiers help us remember your language preference and lobby layout between visits. We do not sell or rent your personal information to any third party for their own marketing purposes. Data may be shared with payment processors solely
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to complete your deposit or withdrawal, and with fraud-prevention partners when unusual activity is flagged on your account. Availability of our services depends on your local law and eligible regions; we cannot confirm access for every jurisdiction. You may request a copy of the data we
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hold about you at any time by reaching our support channels.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

How Your Information Stays Protected

We apply multiple layers of protection so your personal and financial details remain private. From the moment your bKash or Nagad transaction hits our system to the point your data is archived or deleted, here is what we do to keep things secure.

Encrypted Transfers

Every deposit and withdrawal instruction travels over encrypted connections. Whether you send funds from Rocket or Nagad, the payload is protected in transit so intermediaries cannot read your wallet credentials or transaction amounts.

Cookie Management

We use functional cookies to remember your session and preferences. Marketing or tracking cookies are only placed after you give consent through the banner on your first visit. You can withdraw that consent any time in account settings.

Account Security

Your login is protected by a one-time PIN sent to your registered mobile number each session. If three consecutive failed attempts occur, the account locks automatically and you receive an alert via SMS.

Data Retention

We keep transaction records for the period required by applicable regulations in your region. Once that window closes, records are anonymised or deleted. You can request early deletion of non-essential data at any point through live chat.

Third-Party Sharing

We share data only with payment processors like bKash, Nagad and Rocket to complete your transactions, and with fraud-detection partners when suspicious activity is flagged. No data goes to advertisers or unrelated commercial entities.

Requesting Changes

You have the right to correct inaccurate data, restrict certain processing, or ask for full deletion of your profile. Submit requests through live chat or email — we verify your identity via OTP before making changes to prevent unauthorised alterations.

Common Questions About Your Privacy

Below are answers to the data and privacy queries our support team receives most often. If your question is not covered here, reach out through live chat or email and reference your account mobile number for faster handling.

We collect your full name, date of birth, email address and the mobile number you use for bKash, Nagad or Rocket. This information links your identity to your account and allows us to verify withdrawals securely.

Each deposit or withdrawal logs the transaction reference, wallet ID, amount and timestamp against your account. These records are stored in encrypted databases and retained for the period mandated by applicable regional regulations.

Yes. Open the privacy tab inside your account dashboard or send a request via live chat. After we confirm your identity with an OTP, we compile a downloadable summary of all stored personal and transactional data.

No. We never sell, rent or share your personal data with advertisers or unrelated commercial parties. Data is shared only with payment processors and fraud-prevention partners, strictly to complete transactions or protect your account.

Submit a deletion request through your account privacy tab or via live chat. Once identity is verified by OTP, we remove personal data and anonymise transaction records within the timeframe allowed by applicable retention rules.

Functional cookies keep your session active and remember preferences like language. Marketing cookies are placed only after you consent through the cookie banner. You can revoke consent at any time in your account settings.

We retain withdrawal records for the period required by regulations applicable in your eligible region. After that window, records are either anonymised or permanently deleted. You may request early removal of non-essential data through support.

After three failed login attempts, the account locks and an SMS alert is sent to your registered number. You must verify identity via OTP before access is restored, preventing unauthorised parties from reaching your data or funds.

Our services and this policy apply where local law and eligible regions permit access. If regulations in your jurisdiction impose additional data-protection requirements, we follow those alongside the standards described here.

Open your account dashboard and edit the relevant field, or contact live chat with the correction details. For sensitive changes like registered mobile number, we require OTP verification before the update is processed.

How We Handle Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

Account Settings

How Your Information Stays Protected

Encrypted Transfers

Cookie Management

Account Security

Data Retention

Third-Party Sharing

Requesting Changes

Common Questions About Your Privacy

01 What personal data does khelalive collect when I register?

02 How is my bKash or Nagad transaction data stored?

03 Can I request a copy of all data you hold about me?

04 Do you share my information with advertisers?

05 How do I delete my account and all associated data?

06 What cookies does the site place on my device?

07 How long do you keep my withdrawal records?

08 What happens if someone tries to access my account without permission?

09 Does this policy apply to all regions?

10 How do I update incorrect personal information on my profile?

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